AdventNet Web NMS MSP Edition Product Life Cycle Plan
AdventNet has announced Product Life Cycle Plan for AdventNet
Web NMS MSP Edition based on AdventNet
Product Life Cycle Policy and it will not be available
for purchase or active support. AdventNet ensures a smooth
transition for existing customers from Web NMS MSP Edition
to the Remote Management Solution platform by means of the
Product Life Cycle Plan described below. If you have any queries
regarding the transition, please feel free to contact msp-support@adventnet.com.
Stages in Web NMS MSP Edition Product Life Cycle Plan
The stages in the Product Life Cycle Plan of
AdventNet Web NMS MSP Edition, following the end of sale and
active support, are as follows:
Extended Support Phase: During this phase, complete
development and deployment support is available for
customers. Product-related clarifications, usage suggestions,
normal patch support for bug fixes, and periodic service pack
releases from time to time are available. Feature enhancements
will not be taken up. Customers can start planning their
migration to the Remote Management Solution platform.
Minimal Support Phase: During this phase, development
support is not available and only deployment support is
available for customers. Customer-specific patches based
on customer requirements are provided. Periodic service packs
are not available. Customers can start planning their migration
to the Remote Management Solution platform.
EOL Phase: This phase pertains to the product releases
that are neither available on the web site nor supported.
Only online help is available in the Web site. Technical support
is no longer available for the mentioned release versions
of Web NMS MSP Edition. Customers are strongly recommended
to migrate to the Remote Management Solution platform.
Note: Customers who are using or have deployed a
product that has reached End of Life can either upgrade or
set up a special support contract with AdventNet. Customers
can talk to AdventNet sales team to buy support at special
prices. If a customer has a special contract with AdventNet,
AdventNet continues to provide support as per the contract
(with the special contract superseding the Product Life Cycle
Policy).
