AdventNet Enhances ServiceDesk Plus; Incorporates Active Directory
Integration & User Satisfaction Survey into Its Help Desk and
Asset Management Software
New Features and Enhancements Provide Even Better Value at a
Very Affordable Price
Pleasanton, California, May, 23 2005
AdventNet announced an important update to its ManageEngine ServiceDesk
Plus, a web-based, easy-to-use Help Desk and Asset Management software,
which integrates Ticketing, Asset Tracking, Purchasing, Contract
Management, and Knowledge Base in one very affordable package. This
update includes support for Active Directory integration, User Satisfaction
Survey and other enhancements.
ServiceDesk Plus enhancement features include:
Active Directory Integration - Enables import of Requester
(User) related information from Microsoft Active Directory
Import Requesters & Assets - Allows import of details
from a CSV file, which simplifies the process of addition of all
the assets/users in your organization. Most applications support
the export of information in the form of a CSV file and these
details can be easily imported into ServiceDesk Plus
Data Back Up and Recovery - Provides tools to automatically
back up data and recover it when needed
Customer Satisfaction / User Survey - Enables tracking
of customer satisfaction on Service Delivery
Support to stop timer on requests - Helps technicians
put requests on hold whenever necessary. For example, While waiting
for an external vendor to supply a component or while waiting
for information from a requestor
Add Notes - Allows technicians to create public or private
notes. Requesters can also add notes from their Self-Service Portal
login to requests created by them
Notifying technicians on a new request - Notifies a technician
or a group of technicians through either an e-mail or SMS when
a new request is created
Auto-assigning Software Licenses to Workstations - Automatically
allocates licenses to workstations that are listed under the unlicensed
installation section
Support for Windows 9x / NT Inventory - Does automatic
scanning and inventory of Windows 9x and NT machines
"We've been unsuccessful in our search for around five months
for a Helpdesk solution that met our extensive needs. At the recent
HelpDesk Show in London, we were very pleased to discover AdventNet's
Service Desks Plus. It had all the features we had been looking
for in a Helpdesk product, plus a great deal more. Similar products
which we previously looked into had smaller feature sets and much
larger price tags," said Gavin Smith, IT Analyst at Mivan Ltd. "AdventNet
customer support was very responsive during our evaluation of the
product and we are very enthusiastic about using this product across
Mivan Limited".
"In addition to being an efficient Help Desk solution, ServiceDesk
Plus provides an easy-to-use web console to manage both hardware
& software assets. It helps clients to gain complete visibility
of their assets and take control of business infrastructure,"
said Rathnagirish, Product Manager for ServiceDesk Plus at AdventNet.
"With support for Active Directory & import from CSV files,
ServiceDesk offers tremendous value at a compelling price point".
Licensing and Availability
ServiceDesk Plus 4.1 is made available worldwide and can be purchased
directly through AdventNet or through its reselling partners. The
Free Edition can manage up to 50 workstations and the Professional
Edition allows small and medium sized businesses to manage unlimited
workstations for only $495.
Further information on pricing, licensing, and technical support is
available at (888) 720 9500 or online at
http://www.servicedeskplus.com
About AdventNet
Enabling Management Your Way™
AdventNet provides affordable software in the areas of network
applications and database tools. With a broad product portfolio
and an active customer base ranging from enterprises, equipment
vendors and service providers, AdventNet has emerged as a very affordable
and high-quality alternative to expensive software that is common
in the industry. AdventNet is headquartered in Pleasanton, CA with
offices in NJ, NH, India, UK, China and Japan. It has a well-trained
partner base around the globe and thousands of customers world-wide.
Visit us at www.adventnet.com.
Contact:
Gary Raj, Media Relations
AdventNet, Inc.
(925) 965-6272 gary@adventnet.com
Recent Media Coverage
AdventNet Enhances ServiceDesk Plus; Incorporates Active Directory
Integration & User Satisfaction Survey into Its Help Desk and
Asset Management Software
