2.4 Contact Customer Support

 

AdventNet, the Internet Management Infrastructure Company™ is the leading provider of open, scalable, extensible, and cross-platform management solutions for managing the Internet and e-commerce infrastructure. AdventNet's solutions range in scope from optical and core inter-networking management systems, cable modem, DSL, storage, security management to e-commerce application management. In each of these fast-growing markets, AdventNet is the leading provider of technology.

 

During the evaluation phase, AdventNet provides support "at no cost". This support includes e-mail access to our product specialists for problem resolution, clarifications in documentation, and technical guidance. Please send in your queries. We guarantee to respond as quickly as possible to make your evaluation a success.

 

AdventNet is eager to hear your comments, feedback, and suggestions that would help us improve our products. We give you the contact information of our Corporate Headquarters, Sales, and Technical support teams. We also provide the link to subscribe to the Java network management mailing list.

 

Corporate Headquarters

 

Web Site

http://www.adventnet.com

AdventNet Headquarters

AdventNet, Inc.

5200 Franklin Dr, Suite 115

Pleasanton, CA 94588, USA

Phone: +1-925-924-9500

Fax: +1-925-924-9600

E-mail : info@adventnet.com

AdventNet Development Center

AdventNet Development Center (India) Private Limited

Sree Narayana Complex

11, Sarathy Nagar

Velachery, Chennai 600 042 INDIA

Phone : +91-44-22431115

Fax : +91-44-22435327

E-mail : info@adventnet.com

 

Sales

 

For sales and product licensing inquiries, please use the contact information available in the following URL:

 

http://www.adventnet.com/contact.html

 

You can also send an e-mail to sales@adventnet.com, or call the AdventNet headquarters at the following numbers:

 

Phone: +1-925-924-9500 and request for Sales

Fax: +1-925-924-9600

 

Technical Support

 

For support and bug-report, please mail to - agentester-support@adventnet.com. For those with support contracts, AdventNet provides priority support via e-mail with a reply usually provided within 24 hours.
 
Please provide the following information while sending support mails:

This will help us to provide faster responses to your queries.

 

Feedback

 

We welcome your feedback that will help us improve our product and provide future enhancements.
 
Send your feedback to: agenttester-support@adventnet.com.

 



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