Support

Please spare a moment to look at online Help and FAQ of SNMP Micro Agent for MySQL. There is a possibility that your support issue may have been resolved already and the solution is readily available to you in these sections. For a detailed product feature list, please visit the Product Home Page. Full online documentation is available in the Documentation section.

For obtaining technical support, please send e-mail to cagent-support@adventnet.com. For fastest and most accurate response, please include the following information in your e-mail:

Your name and company
Product name and release version
Product registration information
Your platform and OS version
Log messages (MYSQL_AGENT.log, agent.log under <MySQL Home>/data directory)
Debug messages or hex dumps, if any
JDK version, if applicable
Stack traces, if any
CLASSPATH environment variable, if applicable
Name and version (with SP version) of the MySQL server

If you are not a registered user, you can still send e-mail to the above address; but please note that responses to non-registered users are on a best-effort basis.

For phone support, please refer to the Contact page.